2.1 Information We Collect
AudioVR collects several categories of personal information to provide and improve our service.
Personal Information
- Account registration data (email, password, name)
- Payment and billing information
- Profile preferences and settings
- Contact information for customer support
Voice Data
- Voice recordings during detective gameplay sessions
- Speech patterns and voice characteristics for AI interaction
- Spoken commands and responses to AI characters
- Voice quality and technical audio data
Usage Information
- Gameplay history and progress
- Mystery preferences and completion rates
- Feature usage and interaction patterns
- Session duration and frequency data
Device and Technical Data
- Device identifiers and specifications
- IP addresses and general location data
- Browser and application information
- Network connection data
2.2 How We Use Information
We use collected information for the following purposes:
- Service Provision: Delivering personalized detective experiences and enabling voice interactions with AI characters
- Voice Processing: Converting speech to text, processing user commands, and generating appropriate AI responses
- Personalization: Adapting mystery content to user preferences and creating tailored experiences
- Service Improvement: Analyzing usage patterns to enhance AI algorithms and user experience
- Customer Support: Providing technical assistance and responding to user inquiries
- Payment Processing: Managing subscriptions, billing, and payment transactions
- Legal Compliance: Meeting regulatory requirements and protecting user safety
2.3 Information Sharing
AudioVR shares personal information only in the following circumstances:
- Service Providers: With ElevenLabs for voice synthesis, payment processors, and technical service providers under strict data protection agreements
- Legal Requirements: When required by law, court order, or to protect our rights and the safety of users
- Business Transfers: In connection with mergers, acquisitions, or asset sales with appropriate data protection guarantees
- Consent: With your explicit consent for specific purposes
We do not sell personal information to third parties for marketing purposes.
2.4 Voice Data Protection
AudioVR implements specific protections for voice data:
- Voice recordings are encrypted during transmission and storage
- Access to voice data is limited to authorized personnel for legitimate business purposes
- Voice data is processed in secure, controlled environments
- Users can request deletion of voice recordings at any time
- Voice data is not used for advertising or marketing purposes
2.5 International Transfers
AudioVR operates globally and may transfer personal information to countries outside your residence. We ensure adequate protection through:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions by relevant regulators
- Appropriate safeguards for international transfers
2.6 Data Retention
We retain personal information only as long as necessary for legitimate business purposes:
- Account data: Retained during active subscription and for a reasonable period after cancellation
- Voice data: Processed in real time with temporary storage for service improvement (maximum 90 days unless users request earlier deletion)
- Usage data: Retained for analytical purposes for up to 2 years
- Legal compliance: As required by applicable law
2.7 Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about personal data we process
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of personal data (including voice recordings)
- Portability: Receive your data in a portable format
- Restriction: Limit processing of your personal data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for voice data processing (may limit service functionality)
2.8 California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it’s used
- Right to delete personal information (with certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
2.9 European Privacy Rights (GDPR)
European users have rights under the General Data Protection Regulation, including all rights listed in Section 2.7.
Our legal basis for processing includes:
- Contract performance for service delivery
- Legitimate interests for service improvement
- Consent for voice data processing
- Legal compliance where required
2.10 Children’s Privacy
AudioVR is not intended for children under 18.
We do not knowingly collect personal information from minors.
If we discover we have collected information from a minor, we will delete it promptly.
2.11 Security Measures
We implement appropriate technical and organizational security measures:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
2.12 Privacy Policy Changes
We may update this Privacy Policy periodically.
We will provide notice of material changes and obtain consent where required by law.
Continued use of the service after changes become effective constitutes acceptance of the updated policy.
